STUDIO ETIQUETTE

Hydration
Make sure you come well hydrated to class and drink water during the class and afterwards

Nourish
We suggest you eat a snack about 1 hour before you arrive (fruit, vegetables, nuts)

Check In
Please give yourself time to find a parking spot or lock up your bike and check in before class. We open our facility at least 30 minutes prior to any class so you have lots of time to get ready for class. We value your time and will start & end our classes on schedule. We close registration 5 minutes before each class so please make sure you’ve arrived well before then.   

Waiver
Every student is required to complete our release of liability waiver. You can do this online or in person at the studio.

Online Reservations
We offer 30 spots for our sun room classes that can be reserved ahead of time online. If you reserve a spot you are required to arrive at least 10 minutes before class. We open reserved spots to drop-in students 10 minutes before the class. To cancel a reservation we require 1 hour notice. Cancellations that occur less than 1 hour before class are subject to the class fee.

Dress Code
Please wear comfortable clothing you can move freely in and would be comfortable exercising in on a hot day. Please refrain from wearing attire with offensive images or text.

Scents
We have students that are sensitive to scents. Please shower off scents before entering into the studio spaces.

Cell Phones
Please turn your cell phones to silent and refrain from using them in our change rooms or studio spaces.

Studio Equipment
Please bring your yoga mat, mat towel and water bottle into the studio with you. Yoga mats can be arranged within the taped spaces outlined on the floor.
We have blocks, straps, bolsters, blankets and sweat rags available for your use.

Personal Belongings
You can store your personal belongings in our change room or rent a locker to store valuables. Please don’t bring your keys, wallet or phone into the studio spaces. We are not able to store personal items at the front desk and mats/bags cannot be left at the front entrance.

Consent
We have consent stones available for your use to indicate whether you welcome hands-on adjustments from the Yoga Instructor during your class. Stones are located at the front desk & in the studio.

Silence
Please respect silence in the studio classrooms. We know this can be tough! This is one place where people can seek refuge from all the loud sounds of our beautiful bustling city. It’s a practice that helps us realign and reconnect.

Savasana
Each class concludes with a final savasana. We invite you to linger in the silence for up to 10 minutes after your class.

Hygiene
We provide spray bottles & towels outside each change room that can be used to clean your mat. If you have rented a mat please spray and wipe down the mat and leave it to dry on the rack provided. Our team will collect mats & ensure they are properly sanitized.

Warts…they happen! Please don’t feel ashamed, instead throw on a pair of sock (be extra careful when walking on slippery floors) and remove them once you’ve settled onto your mat. Together we help reduce the spread of these annoying buggers. 

Sweat can get stinky. We have showers in our change rooms with natural body wash. Bring along a towel or rent one at the front desk.

Lost Property
We are not responsible for items that are left behind, however found items will be stored in our lost & found. After 1 month we donate the items to our local Women In Need thrift store. If you’ve misplaced an item please ask someone at our front desk to bring you to our lost & found. If it’s not there, please provide a description of the item(s) as well as your contact name & number so we can keep an eye out for it.

Don’t worry if you forget all of this! Our team is available to help you!

POLICIES

Terms & Conditions
Any purchases made either online or at the studio are non-transferable and non-refundable. We offer the option to temporarily freeze any SunRISE or LiveWELL membership for up to 3 months for a fee of $20. Any additional freezes are subject to a $35 fee.

Membership passes expire according to the type of pass & the date of purchase. Class passes are non-refundable and do not expire. Workshop registration fees are non-refundable. If you are sick or unable to attend a workshop you can pass along your spot to someone else (friend or family member). All memberships & class passes can only be used at Yoga Lab Victoria.

Students wishing to cancel their membership must provide at least 14 days written notice and will be charged a fee of $75. Although many pregnant women are able to continue practicing yoga we want you to honour the needs of your body. If you become pregnant you can temporarily freeze or cancel your membership without a fee.

Members can upgrade their membership without any penalty provided they are upgrading from SunRISE to LiveWELL. The contract term begins on the day of the upgrade (Months from the previous contract cannot be put toward the new contract). If you have questions about the Terms & Conditions please email us at manager@yogalabvictoria.ca.

Age Restrictions
Students are required to be at least 16 years of age to practice in the hot room. If you are the guardian of someone under 16 and you consent to them practicing in the hot room you can contact our Operations Manager manager@yogalabvictoria.ca to discuss options. Waivers must be signed by an adult 19+years. Parental consent is required for anyone under age 19.

Privacy
We respect your privacy and take measures to ensure your personal information is protected. Yoga Lab Victoria collects personally identifiable information from you with your knowledge and consent when you register for a class with us. We use MindBody software for scheduling, registration, order processing and online payment. To find out more about their privacy policies please visit their website at www.mindbody.com. We would never rent, sell or exchange any of your personal information to a third-party for any purpose.

Yoga Lab Mailing List
When you register for a class or membership you are automatically added to our email mailing list. We send out monthly newsletters with schedule updates and information about upcoming events and workshops. We also send out emails with reminders and invitations to participate in our community. You can unsubscribe from our mailing list at any point.

Harassment & Bullying
As a community of Yogis we all care deeply about non-violence and compassion. At our studio it is imperative everyone is treated fairly and respectfully this means that any harassment or bullying will not be tolerated. If you witness or experience any form of harassment or bullying we request that you please report it as soon as possible to our Director of Operations. You can communicate any complaints by submitting a written complaint to scarlet@yogalabvictoria.ca. We do not expect you to address bullying or harassment on your own, rather we want to follow a formal process to ensure all complaints are handled with care and concern.

Harassment & Bullying are defined as any inappropriate conduct or comment (verbally, written or physically) that someone knows or reasonably ought to have known would cause feelings of humiliation and or intimidation, this includes verbal aggression or insults, calling someone derogatory names, damaging personal belongings, and spreading malicious rumours.


Discrimination
We don’t tolerate discrimination of any kind. Discrimination is treating or suggesting to treat someone unfavourably because of a personal characteristic protected by the law. Sexual harassment is a form of discrimination defined as any unwelcome sexual behaviour which could be expected to make a person feel offended, humiliated, or intimated. Any incident of sexual harassment, no matter how large or small or who is involved will be responded to quickly and appropriately by our Director of Operations. If you witness or experience discrimination of any kind we request that you report it immediately to our Director of Operations scarlet@yogalabvictoria.ca either verbally or by submitting a written complaint.

Substance Use & Impairment
Impairment resulting from substance use is not permitted at our studio. We need to preserve the safety and well-being of our community. Being under the influence of substances has the potential to cause injury or harm to our students. We also want to be mindful of potential triggers for students who may be abstaining from use as part of maintaining a healthy lifestyle. If you use marijuana for medical purposes we request that you take appropriate measures to ensure your use doesn’t impact other students (including naturally masking any odour and abstaining from talking about the use of substances). If you suspect that someone is under the influence of alcohol or drugs please notify one of our Studio Supervisors or Yoga Instructors. We will take every effort to respect confidentiality while ensuring the safety of our community.

WE LOVE OUR COMMUNITY

CONTACT US

1088 Fort St. (MAP)
Victoria, BC v8v 3k4
hello@yogalabvictoria.ca

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